An eco-friendly product is one that performs its function with minimal or zero effect on the environment. It could save resources like water, use bio-degradable materials that reduce pollution, or avoid harmful ingredients in the production.

Eco-friendly products are marginally more expensive than because they require more labour and time to make and do not enjoy the same scale as unconventional products. But this is a very small ‘price’ to pay! The benefits far outweigh the costs. We stand to improve our health and preserve the environment. With more people embracing eco-friendly practices, the cost of production and adoption are expected to decline in the near future. So make the smart choice now!

Yes, we have a minimum order limit of ₹149 (total cart value, including shipping).

We have Free Shipping on all orders worth Rs.500/- and above, for orders below Rs.500/- we levy a Rs.50/- shipping charge.

We partner with Delhivery, Amazon Surface, Shree Maruti Couriers, and Bluedart for shipping your orders. For order details, please visit the website of your chosen shipping partner. If your shipping address is incomplete, incorrect, or in a rural area, your order may be shipped via India Post’s Speed Post service.

Please note that requesting a specific delivery partner may incur additional charges and must be communicated before placing your order.

Each product in your order is first wrapped and then placed in a sturdy, eco friendy carton. or waterproof courier pouch. as per the size of the product. The box is then taped and prepared for shipping. Each individual product is packaged in a bubble wrap while fragile items like bottles are safely safeguarded with additional wrap.

We understand the convenience of Cash on Delivery (COD). However, we have recently encountered numerous issues with customers refusing to accept orders at the time of delivery. As a small business, we cannot afford many rejections and the associated losses. Therefore, we have made the difficult decision to discontinue COD and prioritize Secure Online Payments. This change allows us to provide a smoother and more reliable service to all our customers. We appreciate your understanding and support as we work to improve your shopping experience.

We use the Razor Pay payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

Please note shipping duration may vary incase bad weather, public holidays, etc. Sunday’s are not counted as working days in our calendar.

• Order Confirmation:

  • Once your payment gateway transaction is completed successfully, you will receive an email and SMS notification.
  • You will see an “Order is Processing” message.

• Delayed Payment Status:

  • If there’s a delay, you might see a “Pending Payment” status due to bank server issues.
  • This status will automatically update to “Order Processing” once the payment is successfully processed.

If your payment is debited from your account but the order fails and you don’t receive a confirmation:

1. Resolution Steps:

   • Check for Refund: Usually, if your payment fails but the money is debited, the amount is automatically refunded to your bank account within 5-7 working days.
   • Contact Support: If you do not receive the refund within this time frame, please contact our customer support team for assistance.

2. Understanding the Issue:

   • Sometimes, a payment may get stuck due to a technical issue known as a “nodal transaction.” This occurs when the payment is delayed in the processing pipeline and doesn’t immediately show up on transaction lists, causing delays in confirming your order or processing your refund.

   • Resolution Timeline: In such cases, resolving the issue may take 7-10 days, during which our team will work with the payment gateway provider (like Razorpay, PhonePe) to confirm the transaction or process the refund.

We appreciate your patience while we work to resolve any payment-related issues.

Once your order is confirmed by our customer support team, it is processed within 2-3 business days. Please note that we do not ship on weekends or holidays.

Estimated Delivery Time:

• Maharashtra: 3-6 days
• Rest of India: 4-8 days
• Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or unexpected order volume. 

If we experience a large volume of orders, shipments may be delayed by a few days. Please wait for more shipping days for delivery. If there is a significant delay in the delivery of your order, we will contact you by e-mail or phone or refer to the product description in the case of a made-to-order product.

Important Note:
For orders related to Indian festivals or special occasions, please place your order at least 7 days in advance to ensure timely delivery. We cannot guarantee delivery on a specific date or time.

If you need your order urgently, please contact our customer support team before placing your order to inquire about available express shipping options.

Please note that express shipping is only available for selected pincodes, and charges may vary.

If you’ve placed multiple orders with the same name and address on the same day, we’ll automatically club them into a single parcel to reduce packaging waste and make shipping more efficient.

This helps us stay eco-friendly and minimize unnecessary materials. If you’d like them shipped separately for any reason, just drop us a message right after placing the orders.

When your order is shipped, you’ll receive a shipping confirmation notification via SMS or WhatsApp, along with your tracking number, directly from our logistics partner. You can then track your package using the carrier you’ve chosen for shipment.

Once your order is confirmed and processed, it is handed over to our courier partner for shipment. The courier service manages the delivery process, including delivery attempts, timings, and locations. As we have limited control over the courier’s operations, such as delivery schedules, routes, and personnel, we recommend contacting the courier’s customer care directly for the most accurate and up-to-date information regarding your delivery status, tracking, or any issues.

Please note the following:

• We cannot make changes to your order, such as address modifications or expedited delivery, once it has been shipped.
• If you encounter issues like missed delivery attempts or delays, the courier service is best equipped to handle these matters.
• In the case of a failed delivery, the courier will attempt redelivery. If this is unsuccessful, the package will be returned to us, and we can then initiate a re-shipment process, which may take additional time.
• We are unable to provide specific details about the delivery person, delivery hub location, or exact delivery time, as this information is managed by the courier service.

Delays

Unforeseen circumstances, such as holidays, weather conditions, and high order volumes, may cause delivery delays. While we strive for timely delivery, these factors are beyond our control and may extend the estimated delivery time. We appreciate your patience as we work diligently to get your order to you as quickly as possible.

We operate as a home-based business and do not have a physical storefront. Our registered address is for correspondence purposes only. For any inquiries, assistance, or product-related questions, we kindly request that you contact us online.
Strictly no walk-ins allowed.
Thank you for your understanding!

At Shunya Shikhar Crafts, we are committed to providing you with an exceptional shopping experience. Due to the unique nature of our products, including antiques and handcrafted items, we have established the following return and exchange policy:

1. Non-Returnable Items:

• Opened or Used Items: Once products are opened or used, they cannot be returned or exchanged.
• Antique Items: Returns or exchanges for antique items are not accepted. These items are sold as-is, reflecting their historical significance and inherent imperfections.
• Sale or Discounted Products: Products purchased on sale or at a discounted price are not eligible for returns or exchanges.

2. Tampered Packages:

Our products are securely packed in tamper-proof packaging. If you notice any tampering upon delivery, please do not accept the package and return it to the delivery person.

3. Damaged Products:

If you receive a product in a damaged condition (e.g., broken, leakage), inform us within 24 hours of delivery for a refund or replacement. It’s essential to record a video while opening the package and send it to us to process your claim. Without this video evidence, we cannot process your claim.

4. Conditions for Exchange:

Exchanges are accepted under the following conditions:

• The product is returned in a saleable condition.
• The original receipt/tags are intact.
• The product is in its original, undamaged packaging.

5. Neglect or Improper Usage:

Damages resulting from neglect, improper usage, or incorrect application are not covered under this policy.

6. Contact Information:

For any issues or concerns, please contact us within 24 hours of delivery at:

• Phone: +91 816 994 32 33
• Email: info@shunyashikhar.in

We appreciate your understanding and cooperation.

Shunya Shikhar Crafts is committed to ensuring customer satisfaction. Below are the details of our refund policy:

Key Points:

• Failed Delivery: If your order fails to be delivered and the parcel is returned to us, a refund will be initiated once the return has been verified. The refund may take 5-7 working days to reflect in your original payment method.
• Payment Failures: In case of a payment failure, it may take 6-8 working days to raise a case with Razorpay or PhonePe. You will need to email us the transaction proof to initiate the process. Once verified, we will proceed with the refund.
• Mutual Agreement: If a refund is agreed upon mutually, it will be processed as per the agreement and credited to your original method of payment within 5-7 working days.
• Order Cancellation: We reserve the right to cancel any order due to unforeseen circumstances. In such cases, we will notify you and initiate a refund promptly.

Important Notes:

• Refunds are only issued to the original payment method used during the purchase.
• For UPI payments, refunds are sent to the same VPA used during the transaction.
• Refund processing times may vary depending on your bank or card issuer. If you haven’t received your refund within the expected time frame, please check with your bank or card issuer before contacting us.

For assistance with refunds, please reach out to us at:

• Phone: +91 816 994 32 33
• Email: info@shunyashikhar.in