Shipping

Once your order is confirmed by our customer support team, it is processed within 2-3 business days. Please note that we do not ship on weekends or holidays.

Estimated Delivery Time:

  • Maharashtra: 3-6 days
  • Rest of India: 4-8 days
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or unexpected order volume.  

If we experience a large volume of orders, shipments may be delayed by a few days. Please wait for more shipping days for delivery. If there is a significant delay in the delivery of your order, we will contact you by e-mail or phone or refer to the product description in the case of a made-to-order product.

Shipping Partners:
We partner with Delhivery, Amazon Surface, Shree Maruti Couriers, and Bluedart for shipping your orders. For order details, please visit the website of your chosen shipping partner. If your shipping address is incomplete, incorrect, or in a rural area, your order may be shipped via India Post’s Speed Post service.

Tracking Your Order:
You will receive a message or WhatsApp with your tracking number once your order ships. Use this number to track your package on the courier’s website.

Delivery Attempts:
Our courier partners typically attempt delivery three times before returning the package to us. To avoid delays, please ensure someone is available to receive the package.

Delivery Charges:
Delivery costs vary according to the value of the cart. We charge an amount of Rs 50/- for each order less than or equal to Rs 499/-. No shipping charges for orders over Rs 500/-

Urgent Deliveries:
If you require your order urgently, please contact our customer support team before placing your order to inquire about express shipping options.

Important Note:
For orders related to Indian festivals or special occasions, please place your order at least 7 days in advance to ensure timely delivery. We cannot guarantee delivery on a specific date or time.

Delivery and Courier Services

  • Once your order is confirmed and processed, it is handed over to our courier partner for shipment.
  • The courier service is responsible for the delivery of your package, including attempts, timings, and location.
  • We have limited control over the courier’s operations, such as delivery schedules, routes, and personnel.
  • For inquiries related to delivery status, tracking, or issues, please contact the courier’s customer care directly. They can provide the most accurate and up-to-date information.
  • We cannot make changes to your order, such as address modifications or expedited delivery, once it has been shipped.
  • If you encounter delivery issues like missed attempts or delays, the courier service is equipped to handle these matters effectively.
  • In case of a failed delivery, the courier will attempt redelivery. If this is unsuccessful, the package is returned to us. We can then initiate a re-shipment process, which might take additional time.
  • We cannot provide specific details about the delivery person, delivery hub location, or exact delivery time as this information is managed by the courier service.

Delays

Unforeseen circumstances may cause delivery delays. While we strive for timely delivery, factors such as holidays, weather conditions, and high order volumes can impact shipping times. These delays are beyond our control and may extend the estimated delivery time. We appreciate your patience as we work diligently to get your order to you as quickly as possible.

Cancellation Policy

  • Orders can only be cancelled before they are handed over to our courier partner for shipment.
  • Once your order has been picked up by the courier and you have received the tracking details, it can no longer be cancelled.

Late Cancellation Charges:

  • If you request a cancellation after courier pickup has been made, it will be processed as a Return-to-Origin (RTO).
  • In this case, a cancellation fee of ₹110 (towards courier RTO and handling charges) will be deducted from your refund.
  • The remaining balance will be refunded to your original payment method within 5–7 business days after the parcel comes back to us.

Important Notes:

  • As a small business, we cannot afford high cancellation losses, which is why Cash on Delivery (COD) is not available.
  • Please review your order carefully before confirming to help avoid cancellation requests.

Damages And Returns

At Shunya Shikhar Crafts, we are committed to providing you with an exceptional shopping experience. Due to the unique nature of our products, including antiques and handcrafted items, we have established the following return and exchange policy:

1. Non-Returnable Items:

  • Opened or Used Items: Once products are opened or used, they cannot be returned or exchanged.
  • Antique Items: Returns or exchanges for antique items are not accepted. These items are sold as-is, reflecting their historical significance and inherent imperfections.
  • Sale or Discounted Products: Products purchased on sale or at a discounted price are not eligible for returns or exchanges.

2. Tampered Packages:

Our products are securely packed in tamper-proof packaging. If you notice any tampering upon delivery, please do not accept the package and return it to the delivery person.

3. Damaged Products:

If you receive a product in a damaged condition (e.g., broken, leakage), inform us within 24 hours of delivery for a refund or replacement. It’s essential to record a video while opening the package and send it to us to process your claim. Without this video evidence, we cannot process your claim.

4. Conditions for Exchange:

Exchanges are accepted under the following conditions:

  • The product is returned in a saleable condition.
  • The original receipt/tags are intact.
  • The product is in its original, undamaged packaging.

5. Neglect or Improper Usage:

Damages resulting from neglect, improper usage, or incorrect application are not covered under this policy.

6. Contact Information:

For any issues or concerns, please contact us within 24 hours of delivery at:

We appreciate your understanding and cooperation.

Refunds

We are committed to ensuring customer satisfaction. Our refund policy outlines the conditions and processes for refunds in various situations:

Refund processing times may vary depending on your bank or card issuer. If you haven’t received your refund within the expected time frame, please check with your bank or card issuer before contacting us.

Failed Delivery:
If your order fails to be delivered and the parcel is returned to us, we will initiate a refund. The refund will be processed once the return has been verified and may take 5-7 working days to reflect in your original payment method.

Payment Failures:
In case of a payment failure, it may take 6-8 working days to raise a case with Razorpay or PhonePe. We require you to email us the transaction proof to initiate the process. Once the issue is verified, we will proceed with the refund.

Mutual Agreement:
If a refund is agreed upon mutually, the refund will be processed as per the agreement. The amount will be credited to your original method of payment within 5-7 working days.

Order Cancellation:
We reserve the right to cancel any order due to unforeseen circumstances. In such cases, we will notify you and initiate a refund promptly.

Important Notes:

  • Refunds are only issued to the original payment method used during the purchase.
  • For UPI payments, refunds are sent to the same VPA used during the transaction.
  • Refund processing times may vary depending on your bank or card issuer. If you haven’t received your refund within the expected time frame, please check with your bank or card issuer before contacting us.

Lost Package

If you do not receive the product according to the Delivery Confirmation Notice, please let us know by raising an issue on our Contact Us page OR email us at namaste@shunyashikhar.in within 24 hours from the date of delivery confirmation. We will initiate a thorough search of your shipment with the courier partner.
It usually takes 5 to 7 days to investigate and get a report from courier partner. In case the shipment is declared lost, we will re-ship your order or refund your order basis stock availability.

International Shipping

Global Delivery

  • We offer worldwide shipping to most countries, ensuring safe and efficient delivery through trusted logistics partners, including Delhivery, Shiprocket, DHL Express, FedEx, and EMS (India Speedpost).
  • For international shipping rates and availability, please contact us via mail or on Whatsapp. Once the shipping cost is agreed upon, we will share a payment link to complete the transaction.

Shipping Costs

  • Transparent Pricing: International shipping charges are calculated based on the destination, package weight, and dimensions. These costs will be shared upfront, so you know exactly what to expect.
  • Customs & Import Duties: Shunya Shikhar Crafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delivery Timeline

  • Estimated Delivery: International orders typically arrive within 7–20 business days after dispatch, depending on the destination and shipping method. We aim to process and dispatch all international orders within 48 hours of payment confirmation.
  • Customs & Clearance: Any customs duties or taxes imposed during or after shipping are the responsibility of the customer. Shunya Shikhar Crafts is not liable for these charges.

Tracking Your Order

  • You will receive a tracking number via email once your order has been dispatched, allowing you to monitor your shipment in real-time.

Payment with International Cards

  • We accept international credit and debit cards for all orders, including for those shipping to an Indian address. Simply enter your billing and shipping details at checkout, and your payment will be processed securely.

We are closed on Saturday & Sunday.