Shipping

Once your order is confirmed by our customer support team, it is processed within 2-3 business days. Please note that we do not ship on weekends or holidays.

Estimated Delivery Time:

  • Maharashtra: 3-6 days
  • Rest of India: 4-8 days
  • Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or unexpected order volume.  

If we experience a large volume of orders, shipments may be delayed by a few days. Please wait for more shipping days for delivery. If there is a significant delay in the delivery of your order, we will contact you by e-mail or phone or refer to the product description in the case of a made-to-order product.

Shipping Partners:
We partner with Delhivery, Amazon Surface, Shree Maruti Couriers, and Bluedart for shipping your orders. For order details, please visit the website of your chosen shipping partner. If your shipping address is incomplete, incorrect, or in a rural area, your order may be shipped via India Post’s Speed Post service.

Tracking Your Order:
You will receive a message or WhatsApp with your tracking number once your order ships. Use this number to track your package on the courier’s website.

Delivery Attempts:
Our courier partners typically attempt delivery three times before returning the package to us. To avoid delays, please ensure someone is available to receive the package.

Delivery Charges:
Delivery costs vary according to the value of the cart. We charge an amount of Rs 50/- for each order less than or equal to Rs 499/-. No shipping charges for orders over Rs 500/-

Urgent Deliveries:
If you require your order urgently, please contact our customer support team before placing your order to inquire about express shipping options.

Important Note:
For orders related to Indian festivals or special occasions, please place your order at least 7 days in advance to ensure timely delivery. We cannot guarantee delivery on a specific date or time.

Delivery and Courier Services

  • Once your order is confirmed and processed, it is handed over to our courier partner for shipment.
  • The courier service is responsible for the delivery of your package, including attempts, timings, and location.
  • We have limited control over the courier’s operations, such as delivery schedules, routes, and personnel.
  • For inquiries related to delivery status, tracking, or issues, please contact the courier’s customer care directly. They can provide the most accurate and up-to-date information.
  • We cannot make changes to your order, such as address modifications or expedited delivery, once it has been shipped.
  • If you encounter delivery issues like missed attempts or delays, the courier service is equipped to handle these matters effectively.
  • In case of a failed delivery, the courier will attempt redelivery. If this is unsuccessful, the package is returned to us. We can then initiate a re-shipment process, which might take additional time.
  • We cannot provide specific details about the delivery person, delivery hub location, or exact delivery time as this information is managed by the courier service.

Delays

Unforeseen circumstances may cause delivery delays. While we strive for timely delivery, factors such as holidays, weather conditions, and high order volumes can impact shipping times. These delays are beyond our control and may extend the estimated delivery time. We appreciate your patience as we work diligently to get your order to you as quickly as possible.

Damages And Returns

Our products are packed in a secure tamper proof packaging. If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.

Shunya Shikhar Crafts is not responsible for any damage caused after delivery.
In case the product is received in a damaged (broken, leakage or any other) condition, refund or replacement will take place only if informed within 24 hours from the time of delivery.

No returns are accepted for products purchased on sale or at a discounted price.

Phone: +91 816 994 32 33
Email: info@shunyashikhar.in

Refunds

We are committed to ensuring customer satisfaction. Our refund policy outlines the conditions and processes for refunds in various situations:

Refund processing times may vary depending on your bank or card issuer. If you haven’t received your refund within the expected time frame, please check with your bank or card issuer before contacting us.

Failed Delivery:
If your order fails to be delivered and the parcel is returned to us, we will initiate a refund. The refund will be processed once the return has been verified and may take 5-7 working days to reflect in your original payment method.

Payment Failures:
In case of a payment failure, it may take 6-8 working days to raise a case with Razorpay or PhonePe. We require you to email us the transaction proof to initiate the process. Once the issue is verified, we will proceed with the refund.

Mutual Agreement:
If a refund is agreed upon mutually, the refund will be processed as per the agreement. The amount will be credited to your original method of payment within 5-7 working days.

Order Cancellation:
We reserve the right to cancel any order due to unforeseen circumstances. In such cases, we will notify you and initiate a refund promptly.

Important Notes:

  • Refunds are only issued to the original payment method used during the purchase.
  • For UPI payments, refunds are sent to the same VPA used during the transaction.
  • Refund processing times may vary depending on your bank or card issuer. If you haven’t received your refund within the expected time frame, please check with your bank or card issuer before contacting us.

Lost Package

If you do not receive the product according to the Delivery Confirmation Notice, please let us know by raising an issue on our Contact Us page OR email us at namaste@shunyashikhar.in within 24 hours from the date of delivery confirmation. We will initiate a thorough search of your shipment with the courier partner.
It usually takes 5 to 7 days to investigate and get a report from courier partner. In case the shipment is declared lost, we will re-ship your order or refund your order basis stock availability.

International Shipping

Please contact us through mail or on Whatsapp regarding international shipping and tarrif.

Shunya Shikhar Crafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

We are closed on Saturday & Sunday.